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07-18-2007, 04:42 PM
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#1 (permalink)
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Senior Member
Name: Jeff Rose
Location: Ventura, CA
Vessel: 16' Sea Ray, Therapy...12' Valco, Silver Bullet
Occupation: Contractor
Join Date: Jul 2006
Posts: 1,899
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Shimano service rocks!
Hi all. I just wanted to share with you all that the service department at Shimano Reels in Irvine has treated me very well in the last few years. They are truly concerned about there present and possible future clients and they really go above and beyond when it comes to service.
Last year, just before the Get Bent BBQ in July, I sent in 2 very old Corsair 400 reels for general service. They were not thrashed but only in need of service. When I got the package back from Shimano there were 2 brand new Corvalis 400 in the box with all accessories. The total cost for that service was $20 plus the cost to ship the original reels one way.
Two weeks ago I sent those same reels in for a general service and lubrication. They had minimal boat rash after a year and the only problem was that one of them had a noisy roller bearing. I think that was caused by many trips in the kayak where the reels get worked all day. They sent me back 2 brand new Corvalis 400 reels with box and all accessories again. The total cost this time was NOTHING! Talk about a happy customer. For all of my future purchases, you can bet that Shimano is at the top of my list. I can't tell you how much respect I have for Shimano and how well they stand behind their product.
This is just one happy customer sharing my experience with my fishing buds.
__________________
The measure of a fisherman is not in the size of the fish, but in the size of his desire to repeat the adventure.
Dark Kings of the Abyss Fishing Club ><(((º>
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07-18-2007, 05:36 PM
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#2 (permalink)
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Administrator
Name: Tim
Location: Florida - USA
Vessel: HydraSports 2300 BayBolt, Yamaha 250 4-stroke
Occupation: Looking For One - Kind Of :-)
Join Date: Jun 2000
Posts: 7,075
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How about their address as the one I dealt with out here SUCKED...
__________________
.A Premier Florida Sportfishing Website
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07-18-2007, 07:28 PM
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#3 (permalink)
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Senior Member
Name: Warren
Location: Anaheim, CA
Join Date: Jan 2007
Posts: 1,015
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Shimano American Corporation
One Holland, Irvine, California 92618 U.S.A.
Phone: +1-949-951-5003 / Fax: +1-949-768-0920
Not to far from the house!!
This is corporate headquarters, call them, I am almost positive they do service / repair work at this same location.
Last edited by Ding A Ling; 07-18-2007 at 07:30 PM.
Reason: Add info
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07-18-2007, 11:00 PM
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#4 (permalink)
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Moderator
Name: Drew
Location: Thousand Oaks
Vessel: 23' Striper WA/ 250 Yami OB- blood thirsty
Occupation: Zebco Pro-staffer
Join Date: Oct 2003
Posts: 15,715
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Yes they do service and repair there.
__________________
  Member .( Forever!)
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07-19-2007, 02:39 PM
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#5 (permalink)
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Senior Member
Name: Jeff Rose
Location: Ventura, CA
Vessel: 16' Sea Ray, Therapy...12' Valco, Silver Bullet
Occupation: Contractor
Join Date: Jul 2006
Posts: 1,899
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I went to shimano.com and followed the links to reel repair. They have a form that they want you to print and send in with the reels. It also tells you he various charges for different kinds of reels. My experience is that they don't follow the charges very well.
__________________
The measure of a fisherman is not in the size of the fish, but in the size of his desire to repeat the adventure.
Dark Kings of the Abyss Fishing Club ><(((º>
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07-19-2007, 02:50 PM
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#6 (permalink)
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Administrator
Name: Joey
Location: Channel Islands, CA
Vessel: Wellcraft 190CCF
Occupation: Internet Superstar
Join Date: Jun 2003
Posts: 15,685
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Always loves Shimano's customer service. They take care of ya every time.
__________________
FRESH ONE!!!!!!
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10-16-2007, 10:08 PM
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#7 (permalink)
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Member
Name: mike
Location: ft. lauderdale, florida.
Occupation: searching for some sort of maritime employment
Join Date: Oct 2007
Posts: 358
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how much would it be to get a fairly new curado serviced to get the salt out of it? i made the mistake of using a cu200 in sandiego bay for sandbass, i had a blast, until i realized that pieces of my reel were starting to ick and rattle that probably shouldnt... i might service it myself, but i'd rather have it done professionally(and the chance of getting a new curado is way too good to even think of passing up...)...
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10-16-2007, 10:56 PM
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#8 (permalink)
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Moderator
Name: Drew
Location: Thousand Oaks
Vessel: 23' Striper WA/ 250 Yami OB- blood thirsty
Occupation: Zebco Pro-staffer
Join Date: Oct 2003
Posts: 15,715
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Just give Shimano a call they will tell ya all that is involved. Their customer service has been really good to me.
__________________
Member .( Forever!)
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10-17-2007, 01:03 AM
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#9 (permalink)
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Senior Member
Name: Andy Taylor
Location: Las Vegas
Occupation: Staff at U.S.Vets
Join Date: Mar 2006
Posts: 2,979
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I have been using Shimano rods and reels since the mid 80's and have never been disapointed.
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